The Claims Administrator (Commercial Vehicles) is responsible for the technical review and processing of all commercial truck warranty claims against the policy terms and conditions, delivering an outcome aligned with these and with TCF principles. Maintain strong relationships with customers, assessors and third-party service provider, ensuring a seamless claims process and a positive customer journey.
Ensure that all claims are effectively and timeously within the stipulated turn-around times.
Ensure validation of policy holder details and consent on all.
Detailed capture of breakdown and relevant information by asking the appropriate questions
Respond to client e-mails and messages within set turnaround
Use appropriate tools (assessors reports, workshop reports, photos) to accurately cost the claim
Ensure claims are finalised with set parameters
Provide regular feedback to customers and other stakeholders
Building and maintaining relationships
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